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Product

UX Design Lead

Full time | Remote

About ReturnSafe

We started this company at the beginning of the pandemic in May-2020 with a purpose ahead of profits. Our mission is to help employers, schools, event organizers keep their people and their workspaces safe and enable flexible work. Since that beginning in May-2020, the company has enabled more than 150 organizations and 225,000 people to return to safe workspaces each day with reduced risk of infection.

Our SaaS solution allows people to easily report their test, vaccination and health status with the highest levels of privacy and security. Administrators utilize our tools to deploy policies and track compliance.

We are a company that is responsive to a fast-paced and ever changing market creating a very exciting work environment for our own people. We promise that there will never be a dull moment at ReturnSafe!

Position Overview 

We are looking for a UX Design Lead to join our team. In this exciting role, you will be at the forefront of evolving ReturnSafe as we continue on our mission to keep our customer's employees healthy and maintain an effective and accommodating post-pandemic work environment.

In this role, you’ll work closely with customers and external stakeholders to conduct user experience research to support the evolving product roadmap. You’ll lead product design including UI/UX and collaborate closely with product, engineering and customer success to ensure our users have the best experience possible.

Responsibilities

  • Ensure a delightful user experience using all forms of digital and web media
  • Conduct user analysis, interviews to assess user experience with the product and develop strategies for continuous improvement
  • Define, create and present UX concepts based on an understanding of the business requirements and end-user needs through up-front, end-user research and creative thinking
  • Lead the effort to design artifacts like storyboards, wireframes, interactive prototypes
  • Prioritize and delegate design work to other team members
  • Collaborate closely with product management to clarify user stories, business requirements and map these to the user experience
  • Collaborate continuously with UI developers to ensure consistent representation of high fidelity designs.
  • Ensure coherence in design elements across all aspects of the product and marketing collateral including websites and other content
  • Responsible for creating interactive programs that enhance a user’s experience with the product and the brand
  • Keep up to date on the capabilities of the ReturnSafe platform, as well as emerging and best-in-class user experience trends
  • Work on agile projects, requiring attention to detail and working within constrained timelines

Requirements

  • 8+ years of relevant work experience in UX and research
  • Proven ability to convey the strength of a brand and user experience throughout the interface of an enterprise-grade SaaS product and other brand content like websites
  • Track record of bringing abstract concepts to life and working with a team on creative initiatives
  • Experience conducting both B2B and B2C research
  • Experience working in an agile startup environment
  • Extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, alongside cross-functional teams, including visual design, user research, and engineering
  • Solid understanding of best practices for conducting user research (qualitative and quantitative) 
  • Proven track record influencing product direction and strategy with actionable insights
  • Experience using one or more industry-standard software, tools and methodologies for UX/UI design and collaboration (Adobe Creative Suite, Figma, Sketch, Axure, InVision, Marvel, Proto.io, etc.)
  • Exemplary verbal, presentation, and written communication skills, plus strong remote and in-person facilitation skills
  • Excellent project management, and presentation skills

Benefits

We provide a comprehensive medical plan for new employees which includes medical, dental, vision, and virtual care.

Apply now!

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. Learn more about what it’s like to work at ReturnSafe, and help us make an impact on the world!

Please send your application materials to careers@returnsafe.com with the email subject “Application Materials for UX Design Lead”.